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Quality Assurance

We take quality very seriously at Varment Guard. Quality pest control service is not simply controlling your pests. It includes everything from your first phone call to our customer service department, the survey of your property, the actual service performed by the technician, and any follow up needed. We want to ensure that you are treated with respect and courtesy at all times. We feel it is important that your questions or concerns are addressed as quickly as possible.

We train our field associates, sales and service, in all the latest methods and new material.  We also spend time to give our customer care associates field training. As part of their initial training they spend time in the field. This allows them to see what a typical day is like for our field personnel. We provide them with updates on treatment methods or other major changes so they will be better equipped to answer your questions or concerns. We require field associates to spend time observing what our customer care associates do as well. We believe that it is important for each Varment Guard associate to appreciate the jobs of co-workers, in addition to being well versed in his or her job.

As important as the training is, we feel there is a much more important aspect of quality. Quality comes from people who are doing their job not because they have to, but because they want to.
We do this by following our Mission Statement and Core Values.

We know there are times when things do not go the way we wanted. If you have an issue with any aspect of your experience please complete the costumer survey form below. We would also like to know about any "above and beyond" experiences you have with any of our associates.

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Please Rate Our Service

• We would like you to rate our staff and the service we have provided.
• Please rate us between 1 and 10 (10 being the highest).
• Staff means anyone you may have talked to on the phone or had on your property (Customer Care, Sales Representative, Service Technician).

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Please consider everything in each category before you mark your answers.

Knowledge

1 2 3 4 5 6 7 8 9 10

Knowledgeable about your individual pest or wildlife problem;
Knowledgeable about the materials being used to solve the problem

Attitude

1 2 3 4 5 6 7 8 9 10

Professional, Polite, Positive, Friendly, Cooperative

Service

1 2 3 4 5 6 7 8 9 10

On-time, Cooperative, Productive; Courteous of your property;
Follow through on ongoing projects

Results

1 2 3 4 5 6 7 8 9 10

Outcome of service, Quality, Value

Comments:

(Please explain if score is below 7)

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1. How was your overall experience with Varment Guard?:

2. Would you use Varment Guard again? If not, why?:

3. Would you recommend us to family and friends?:

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First Name *

Last Name *

Email *

Confirm Email *

Varment Guard Account Number *

(5 or 6 Digits)

Date of Service *

(MM/DD/YYYY)

Security field; please leave this blank

Submit * Required field

Varment Guard Environmental Services, Inc. is committed to providing a complete array of pest control and wildlife management services. We have three divisions to serve your needs.
residential pest control services     commercial pest control services     bird control management

We provide all of the following services and more:

General Pest Control | Termites and Wood-Destroying Insects | Nuisance Wildlife | Bird Control and Bat Control | Termite Treatments | Sanitation Audits | Pest Control Consultation Services | IPM Training Services

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